How to contact Mediacom customer service
Looking for Mediacom’s phone number? Look no further. To reach Mediacom customer service, dial +1-855-633-4226 on your phone.
No worries—the line is open every day, 24 hours a day. Have your account number handy when you call, or at least the phone number associated with your Mediacom account.
Got more questions about Mediacom customer service? We’ve got answers galore below.
Mediacom customer service hours of operation
Good news—Mediacom’s Customer Care line is open 24 hours a day, 7 days a week. Click the link below to give them a call.
Mediacom customer service online
Attention self-starters and go-getters: we know you’d much rather go after the help you need instead of waiting for it on hold. Luckily, Mediacom provides the following online support resources for folks like you.
- Online chat: Mediacom’s virtual rep “Molli” can answer simple questions either online or via text when you message 66554 (MOLLI). If your issue is more complicated, she’ll send you to a live representative.
- Answer Center: Searchable, sortable knowledge database with helpful articles
- YouTube playlist: 12 videos covering frequently asked internet technical support questions
- Mediacom Communities: Online forum where Mediacom moderators and users answer questions from other Mediacom users.
- MediacomConnect Mobile Care App: iOS or Android application where users can get help with billing and report outages
- New Customer Welcome Kit: PDF booklet with everything you need to know to get started with Mediacom
Mediacom tech support
Mediacom’s Technical Support department is open 24 hours a day, 7 days a week. You can reach them one of three ways:
- By phone: Call +1-855-633-4226 or schedule a time for a rep to call you.
- Online chat: Click the link, answer some quick questions, and then a chat form will open (scroll down).
- Molli, the Mediacom virtual rep: Click the link or text 66554 (MOLLI).
Here’s a list of keywords to text Molli, Mediacom’s virtual assistant, for instant answers:
- Report an outage: OUTAGE
- Check your balance: BALANCE
- Forgotten Wi-Fi password: WIFI PASSWORD
- Data usage: USAGE
If you’d rather ask questions in complete sentences instead of using only keywords like a philistine, go ahead. As long as you include the keyword, Molli will reply. Her digits, by the way, are 66554 (MOLLI).
Mediacom outages support
Uh-oh, your Mediacom internet has stopped working. Who you gonna call? Probably Mediacom.
You can also log in to your Mediacom account or use the MediacomConnect Mobile Care App (for iOS or Android). In both cases, you’ll find information about services outages under, uh, “Outages.”
You can also text “OUTAGE” to 66554.
Mediacom customer support for your business
| Small/Medium Business | Fiber Enterprise Solutions | |
|---|---|---|
| Mediacom customer support number | +1-844-339-4170 | +1-855-612-0039 |
Mediacom business customers have their very own hotlines.
If you run a small or medium business, call +1-844-339-4170. If your business is larger, call Mediacom’s Fiber Enterprise Solutions at +1-855-612-0039.
There’s also online support for your business, including self-serve support and frequently asked questions.
Mediacom payment information
How to pay your Mediacom bill
You’re so good, paying your bills and stuff. Here’s how to give Mediacom your money.
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- By mail: Mediacom accepts payment by mail only after you’ve terminated your account.
- EBP/EFT and Online: Visit mediacomcable.com, log in to My Account, and click Pay Bill. You can make one-time payments, or set up AutoPay, via credit/debit card or checking/savings account.
- In-person: Find a Mediacom office in your area.
- Phone: Call +1-855-633-4226.
How to cancel your Mediacom AutoPay or electronic (EBP/EFT) payment
You may cancel an AutoPay or electronic payment to Mediacom online or via phone (see buttons below).
- Bank account payments: You’ll need to notify Mediacom four days before your payment due date.
- Credit card payments: Mediacom needs to be notified one day before payment is due.
If you’d like to sign up over the phone, just call Mediacom at +1-800-479-2082 24 hours a day, 7 days a week.
Consider, though, that many providers offer deals that require online sign-up. In months past, Mediacom has offered free installation for new customers when they order online.
To cancel your Mediacom service, call the Mediacom customer retention department at +1-877-481-2225 Monday–Friday from 7:00 a.m. to 8:00 p.m (ET).
Pro tip: Prefer to do things IRL? We get it. Some of us just like handing our payments—or our equipment returns—to a real person. Fortunately, Mediacom has offices in all of the 1,500 communities and 22 states where it does business. Find a Mediacom office in your area.
Mediacom customer service FAQ
Does Mediacom have live chat?
Yes, Mediacom has an online customer support chat. Simply click this link, answer some quick questions, and then a chat form will open.
Does Mediacom have good customer service?
Mediacom has solid customer service. It provides 24/7 customer and technical support, a ton of online support resources, and local offices in over 1,500 communities across 22 states.
Why you should trust us
For this article, our experts spent hours hunting down and testing Mediacom contact numbers, exploring its online help resources, and researching what customers have said about it.
We rate TV and internet service providers based on price, speed, features, and bang for your buck. For more information on our methodology, check out our How We Rank page.
