Are you looking to get in contact with DIRECTV customer service? You can call +1-800-531-5000 any time of day for technical support or between 8 a.m. and midnight ET for billing and account assistance.
If you prefer different forms of contact, keep scrolling for more specific customer support options.
DIRECTV phone number and hours of operation
You can reach DIRECTV customer service and technical support at +1-800-531-5000. Technical support is always available, but you can get help with your bill and account only from 8 a.m. to midnight ET.
- Bill and account assistance: 8 a.m. to midnight ET
- Technical support: 24/7
DIRECTV outages
Sometimes bad weather can interrupt your DIRECTV service. But because the most crucial piece of DIRECTV equipment is floating weightless in space, major outages don’t happen often. You can learn about your local outages on DIRECTV’s website.
More DIRECTV customer service phone numbers
You can reach DIRECTV on a few different customer service numbers, but we like +1-800-531-5000 best.
All these numbers will put you in contact with DIRECTV customer service:
These numbers all take you to one of two customer service protocols that will get you where you need to go. We wanted you to have access to them all, but you really only need to call one.
DIRECTV customer service online
DIRECTV’s troubleshooting portal is slow and bulky. From the get-go, it wants your ID and password, which is supposed to help you get the most accurate information—but ends up being a hassle if you have a quick question.
And unlike many TV services, DIRECTV doesn’t offer an online chat or let you schedule phone calls from customer service. You’ll have to log in to your myAT&T account and dig in deep to get online help.
More DIRECTV online support
DIRECTV tech support
Unlike most of DIRECTV’s customer support numbers, you can reach its technical support 24/7. Call +1-800-531-5000 to get started.
DIRECTV customer support for your business
You won’t have to worry about DIRECTV’s business hours when it comes to your business’s TV service. You’ll get customer support any time you call +1-888-388-4249.
DIRECTV local customer service options
Head over to the local AT&T brick-and-mortar to get face-to-face customer service. Put your zip code in on AT&T’s website to see a map of your local stores and their contact info.
Be aware, some local options in the link above are third-party retailers. The good news is third-party providers make it easier to get DIRECTV help if you don’t have an official AT&T store in your area. The bad news is the wide variety of third-party retailers means you can’t expect the same level of customer service from each one.
Before you call DIRECTV
- Get your account number. You can find that on the top-right corner of your paper bill or see it when you sign in at myAT&T.
- Know your billing and service addresses. These exact locations are necessary if you’re calling to set up or move your DIRECTV service.
- Take notes on the problems you’re having with your DIRECTV service. With a list of problems, like outages or equipment issues, you’ll be able to answer questions faster and get the help you need.
- Have a pen and paper ready. You might get a lot of information on the phone, and you don’t want to forget it when you hang up.
Pay your DIRECTV bill
- Online—Sign in to your DIRECTV account to pay with a credit card or your checking or savings account.
- By phone—With a copy of your bill and payment information on hand, dial +1-844-649-0648. There is a convenience fee to pay over the phone, so pay online if you can.
- By mail—Send your payment to DIRECTV, PO BOX 5007, Carol Stream, IL 60197-5007.
DIRECTV pay in person options
Do you prefer to keep it local and do business face-to-face with cash or money order? We got you covered.
DIRECTV customers have the option to pay their monthly bill in person anywhere that accepts CheckFreePay, Western Union, MoneyGram, and EasyPay Finance. Every location charges a convenience fee, but you can view that information with AT&T’s Authorized Payment Locations finder.
Sign up for DIRECTV service
- Have your billing and service addresses on hand, especially if you just moved to a new location.
- Prepare your payment information.
- Call +1-877-283-3411.
Cancel your DIRECTV service
DIRECTV doesn’t allow you to cancel online, so you’ll have to call in.
- If you’re the account holder, call +1-800-531-5000. No one else can cancel DIRECTV service.
- Clearly state that you wish to cancel your DIRECTV service. Don’t temporarily suspend your service if you intend to cancel.
- Pay any deactivation fees and outstanding charges.
- Return all equipment as instructed by DIRECTV customer service.
Is DIRECTV customer service good?
In our most recent customer satisfaction survey, 62% of our DIRECTV participants were completely or very satisfied with their DIRECTV service. That put DIRECTV in third place out of 11 of the nation’s most popular cable and satellite TV providers.
Pros and cons of DIRECTV customer service
Pros
- Automatically processes your account phone number when you call in
- Offers helpful online resources
- Answers technical support problems 24/7
Cons
- Requests account information to troubleshoot many problems
- Limits customer support hours
- Works with third-party retailers that don’t all offer the same level of service
DIRECTV customer support can be a hassle to deal with. If you’re feeling technically savvy, log in to your DIRECTV account for quick answers to your questions. Otherwise, call +1-800-531-5000 between 8 a.m. and midnight ET.
DIRECTV phone number FAQ
What is the phone number for DIRECTV?
The best number for DIRECTV is +1-800-531-5000.
How do I contact DIRECTV by phone?
You can contact DIRECTV by phone by calling +1-800-531-5000.
What is the phone number to cancel DIRECTV?
You can talk to a real person at DIRECTV by calling any of these customer service numbers:
How do I talk to a real person at DIRECTV?
You can cancel DIRECTV by calling +1-800-531-5000 and clearly stating that you want to cancel DIRECTV.
