Xfinity Internet Review: We Help You Find the Best Deals & Plans (Fast & Easy)

Is Xfinity internet worth it?

Xfinity internet is a solid choice for most folks because of its wide availability, decent reliability, fast speeds, and competitive pricing that starts at only $20 monthly.

That said, Xfinity’s data overage fees can stack up fast, and its reliance on contracts makes things more complicated than we’d like for an internet provider.

Overall, we can attest that an Xfinity internet plan offers decent service and great freebies.

Read on as we go over deals, prices, plans, features, equipment, our experience, and current customer reviews.

Xfinity Internet has different plans based on your area

Xfinity prices and reliable speeds are the reason a few of us at CableTV.com are Xfinity customers. We haven’t experienced many slowdowns or outages—and when we called customer service to discuss lowering our bill after increasing over time, they granted our wish.

Xfinity divides its plans into three regions (West, Central, and Northeast), and Xfinity’s prices depend on which region your state is in. Check out the tables below to see how much Xfinity internet costs in your area.

Xfinity internet plans (West)

*For the first 12 months with a 1-year agreement. Includes $10/mo automatic payments and paperless billing discount.
**For the first 24 months with No Term Agreement. Includes $10/mo automatic payments and paperless billing discount.
Data effective as of publish date. Offers and availability may vary by location and are subject to change.

Xfinity’s region-specific prices make it tricky to give specific plan recommendations, but in general, we’d recommend focusing on three things: price, download speeds, and contract requirements.

For instance, we’re all for the Fast plan, which comes with 400 Mbps at a fair starting price. With a 400 Mbps plan, you’ll be able to support a full household’s internet needs without breaking a sweat. (Check out our internet speed guide below to learn more about which Xfinity speed plan works best for your home.)

Should you need faster Xfinity internet plans, Xfinity plans are moderately priced for their speeds. We’re also fans of Xfinity’s budget-friendly plans with first-year pricing under $30 per month. Although these plans aren’t the fastest, they’ll be more than enough if your household only needs the internet for emails or Facebook updates.

Xfinity Internet’s features have its ups and downs

Xfinity offers a dependable router, a decent amount of data (for most households), and hotspots alongside its internet plans. Let’s break down the most important features for Xfinity internet plans.

Xfinity’s internet equipment

When you sign up for an Xfinity internet plan, Xfinity will offer you a router you can rent, and the current model is called Xfinity xFi.

​​Xfinity calls its modems/routers a “gateway,” and they support your phone, internet, and Wi-Fi connection. Xfinity brags about its gateway’s long list of features, but the features that set it apart are its built-in parental controls and Xfinity’s Advanced Security service, which protects your home network from security risks and phishing threats.

But you can save a lot more money in the long run by buying your own Xfinity-compatible modem and router. Head over to our “Best Xfinity-Compatible Modems” article for help picking out the right one for your Xfinity plan.

Xfinity hotspots

With your Xfinity internet plan, you’ll get access to Xfinity hotspots—and they can help keep you from using up more data. 

Xfinity’s hotspots help you get Wi-Fi while you’re on the go. When you check your Wi-Fi options on your smartphone, hop on the hotspot named XFINITY or xfinitywifi to get access to the internet and save your data allowance when you’re nearing your data cap. 

Learn more about how to find Xfinity’s hotspots in our guide.

Xfinity internet speeds and reliability hold mid-level positions

Xfinity Internet speeds

According to HighSpeedInternet.com, Xfinity Internet customers had an average latency mark of 18.89 milliseconds, which puts it in the top 10 among all internet providers. Latency, for example, is how long it takes for your computer to react to your click, and it’s important for tasks like video calls or gaming.

Current customers gave Xfinity’s internet speeds a 70% approval, which puts it in 12th place among internet services. 

We like how Xfinity offers seven speed tiers to fit your internet needs. For a small household that doesn’t use the internet much, we’d recommend up to a 200 Mbps Xfinity internet plan. 

But if you have a big family that frequently streams 4K content, we recommend a faster internet plan. We suggest allotting at least 50 Mbps to 100 Mbps per user to determine the amount of internet speed you need.

Xfinity internet reliability

Xfinity Internet is known to be reliable for some, delivers at least close to the speeds it promises, and outages are few and far between. 

Don’t get us wrong, speed throttling and outages can occur, but there are quick solutions. If you notice your speeds are slow, and you haven’t reached your data cap, throttling during busy hours is temporary, and you can disconnect other devices to help focus your speeds on your computer, for example. 

If there’s an outage, some customers have talked highly of the customer service in those situations.

Xfinity prepaid internet

Xfinity Prepaid Internet is Xfinity’s no-contract, flat-rate internet package, but the costs can add up over time, so be judicious, fam.

For $15 per week or $45 per month, you’ll get a 50 Mbps internet connection and will not have to deal with a service agreement or price increases after the first year.

Xfinity customer satisfaction and reviews are mixed

Xfinity Internet earned a spot in the middle of the pack, at 17th best, in our annual Internet Customer Satisfaction Survey. Out of 25 internet providers on the survey, that is awful. But, still, 70% of customers have experienced solid reliability.

Price, speed, and reliability are customers’ biggest concerns. Conversely, the positive remarks were surrounding the same topics.

Here are a few quotes from current Xfinity customers about their experience with this provider:

Positive: “It has worked perfectly. I have had great service. It has only been out a couple of times, but they were prompt to fix it.” –Xfinity customer from Kentucky

Negative (somewhat): “Never had any problems with Xfinity. Just wish it was cheaper. Other providers are cheaper, but I’m afraid they wouldn’t be as reliable.” –Xfinity customer in Pennsylvania

Positive: “It’s simple and easy to use. It has a reasonable speed at a reasonable price.” –Xfinity customer in Georgia

Negative: “They are good, but their products are too expensive for what they offer. Too many hidden fees.” –Xfinity customer in New Jersey

Positive: “All my experiences with them have been positive. Their customer service is always friendly and helpful, and the service is consistent.” –Xfinity customer in New Hampshire

Xfinity internet FAQ

Why you should trust us

Our experts crunched the numbers on Xfinity’s internet plans, rating them for bang for your buck, reliability, features, and customer satisfaction. Then we matched up Xfinity’s internet plans against the competition to give a clearer picture of their strengths and weaknesses.

For more information on our methodology, check out our How We Rank page.